best practices

A boy discovering innovation through challenges

Business & Leadership Behaviors Project Management Thoughts Technical & Industry Thoughts

Challenges as Inspiration to Innovation

<img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' />

by Wes Haubein June 9, 2022

Compass - keep focus on your True North

Business & Leadership Behaviors Project Management Thoughts Technical & Industry Thoughts

Never Lose Sight of Your True North

<img alt='' data-srcset='https://secure.gravatar.com/avatar/aa14da8d523787004bfe1fa827e8d2d4?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/aa14da8d523787004bfe1fa827e8d2d4?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/aa14da8d523787004bfe1fa827e8d2d4?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/aa14da8d523787004bfe1fa827e8d2d4?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' />

by Anne Hale May 26, 2022

Getting Started with RFID

Business & Leadership Behaviors Project Management Thoughts Technical & Industry Thoughts

Questions to Ask When Considering RFID

<img alt='' data-srcset='https://secure.gravatar.com/avatar/aa14da8d523787004bfe1fa827e8d2d4?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/aa14da8d523787004bfe1fa827e8d2d4?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/aa14da8d523787004bfe1fa827e8d2d4?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/aa14da8d523787004bfe1fa827e8d2d4?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' />

by Anne Hale May 12, 2022

Pieces coming together after a challenge

Business & Leadership Behaviors HLG Products & Functions Project Management Thoughts Technical & Industry Thoughts

Better On the Other Side: Four Improvements Post-Pandemic

<img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' />

by Wes Haubein May 5, 2022

Facts are still critical to decisions

Business & Leadership Behaviors Random Thoughts

Are You Basing Your Decisions on Facts or Feelings?

<img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' />

by Wes Haubein April 28, 2022

Bottom Line vs. Top Line

Business & Leadership Behaviors Random Thoughts Technical & Industry Thoughts

Strong Options for Improving Your Bottom Line

<img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' />

by Wes Haubein April 21, 2022

Rising Costs

Business & Leadership Behaviors Project Management Thoughts Technical & Industry Thoughts

A Three-Prong Approach to Address Rising Costs

<img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' />

by Wes Haubein April 14, 2022

Inflation taking Money

Business & Leadership Behaviors Project Management Thoughts Random Thoughts Technical & Industry Thoughts

Better Asset Management – A Hedge Against Inflation

<img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' />

by Wes Haubein March 24, 2022

Customer Support

Business & Leadership Behaviors Project Management Thoughts

Customer Care Can Still be a Personal Experience

<img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' />

by Wes Haubein February 18, 2022

Digging Out of Data Issues

Business & Leadership Behaviors Project Management Thoughts

Digging Out of Data Issues

<img alt='' data-srcset='https://secure.gravatar.com/avatar/aa14da8d523787004bfe1fa827e8d2d4?s=160&d=mm&r=g 2x' height='80' width='80' data-src='https://secure.gravatar.com/avatar/aa14da8d523787004bfe1fa827e8d2d4?s=80&d=mm&r=g' class='avatar avatar-80 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/aa14da8d523787004bfe1fa827e8d2d4?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/aa14da8d523787004bfe1fa827e8d2d4?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' />

by Anne Hale February 3, 2022