Archive for author: Wes Haubein

Facts are still critical to decisions

Business & Leadership Behaviors Random Thoughts

Are You Basing Your Decisions on Facts or Feelings?

<img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' decoding='async'/>

by Wes Haubein April 28, 2022

Bottom Line vs. Top Line

Business & Leadership Behaviors Random Thoughts Technical & Industry Thoughts

Strong Options for Improving Your Bottom Line

<img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' decoding='async'/>

by Wes Haubein April 21, 2022

Rising Costs

Business & Leadership Behaviors Project Management Thoughts Technical & Industry Thoughts

A Three-Prong Approach to Address Rising Costs

<img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' decoding='async'/>

by Wes Haubein April 14, 2022

Child at the Library

Business & Leadership Behaviors Random Thoughts

Libraries – Still a Wealth of Opportunity and Knowledge

<img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' loading='lazy' decoding='async'/>

by Wes Haubein April 7, 2022

Another Tool for the Workday Toolbox

Business & Leadership Behaviors HLG Products & Functions Technical & Industry Thoughts

A New Tool for Your Workday Business Asset Toolbox

<img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' loading='lazy' decoding='async'/>

by Wes Haubein March 31, 2022

Inflation taking Money

Business & Leadership Behaviors Project Management Thoughts Random Thoughts Technical & Industry Thoughts

Better Asset Management – A Hedge Against Inflation

<img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' loading='lazy' decoding='async'/>

by Wes Haubein March 24, 2022

RFID in the Palm of Your Hand

HLG Products & Functions Partner Profiles & News Technical & Industry Thoughts

The Power of RFID in the Palm of Your Hand

<img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' loading='lazy' decoding='async'/>

by Wes Haubein March 17, 2022

Job Opening Vacant Chair

Business & Leadership Behaviors News & Events Project Management Thoughts

The Changing Shape of Labor

<img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' loading='lazy' decoding='async'/>

by Wes Haubein March 9, 2022

Pieces of a Puzzle

Business & Leadership Behaviors News & Events Partner Profiles & News

A Powerful Partnership for the Federal Government

<img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' loading='lazy' decoding='async'/>

by Wes Haubein February 24, 2022

Customer Support

Business & Leadership Behaviors Project Management Thoughts

Customer Care Can Still be a Personal Experience

<img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' data-src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo lazyload' height='80' width='80' loading='lazy' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80/80;' /><noscript><img alt='' src='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=80&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/dc7efe15a83f2a0b9aef622ce033300b?s=160&d=mm&r=g 2x' class='avatar avatar-80 photo' height='80' width='80' loading='lazy' decoding='async'/>

by Wes Haubein February 18, 2022